Royal KPN N.V. 
Royal KPN N.V. Press Release: Accelerate to grow 
 
24-Nov-2020 / 07:30 CET/CEST 
 
Accelerate to grow: KPN plans return to growth by connecting the Netherlands 
to a sustainable future through nation-wide fiber 
 
  · Accelerating fiber rollout to cover the Netherlands; crossing 50% in 
  2023 and doubling fiber footprint to 65% of the Netherlands in 2025 
 
  · Total service revenues in Consumer, SME and Wholesale to return to 
  growth by end 2021 
 
  · Differentiated services and outstanding digital customer experience for 
  families and businesses 
 
  · Next wave of simplification and digitalization to deliver additional 
  cost savings of at least &euro 250m in 2021-2023 
 
  · Committed to progressive dividend, +3-5% annual growth covered by 
  growing Free Cash Flow 
 
Message from the CEO, Joost Farwerck 
 
 "Our plan is to accelerate to grow. We'll further accelerate the rollout of 
   our next-generation fiber network to cover the majority of households and 
businesses in the Netherlands. The importance of connectivity has never been 
  stronger than today. Working from home has become the norm. Therefore, the 
   need for fast and reliable Internet is greater than ever. The delivery of 
   our strategy will ensure the Dutch society stays connected and will drive 
         the digitalization of services across sectors - from health care to 
            education. 
 
  With the majority of our revenues and EBITDA generated in the Consumer and 
        SME segment, also through our Wholesale partners, we are primarily a 
   mass-market service company. Our aim is to grow these mass-market service 
        revenues by end 2021 through a growing customer base and by offering 
   differentiated services and an outstanding digital experience to families 
            and businesses. 
 
  We will take the next step to accelerate digitalization and simplification 
     of our services, processes and organization, building on the strong and 
     simple operating model that we developed over the years. We'll continue 
  equipping our vital and motivated workforce with the mindset and skill set 
  required for our digital transformation as we adjust our way of working to 
   the new normal. This will further improve customer experience and provide 
            for a next wave of cost savings. 
 
With this strategy we go all out to connect the Netherlands to a sustainable 
    future. At the same time, we are confident to deliver growth in adjusted 
    EBITDA after leases and Free Cash Flow, and we commit to our progressive 
 dividend policy. I am confident that our 'Accelerate to grow' strategy will 
            maximize value for all stakeholders." 
 
Outlook 2021 and ambitions 2023 
 
KPN reiterates the FY 2020 outlook presented at its Q3 2020 results and 
presents a new outlook for FY 2021 and ambitions for FY 2023: 
 
                  FY 2020     FY 2021 outlook  FY 2023 ambitions 
                  outlook 
Adjusted       &euro 2,320m      Growth         >&euro 2,450m 
EBITDA AL 
Capex           &euro 1.1bn     &euro 1.2bn     &euro 1.1-1.2bn 
Free Cash Flow  &euro 750m     &euro 750m       >&euro 870m 
Regular DPS     &euro 13ct      Progressive       Progressive 
                                 dividend,         dividend, 
                               +3-5% growth      +3-5% annual 
                                                    growth 
 
Documents and related information 
 
The presentation starts at 14:30 CET. A link to the webcast and all relevant 
information will be published on KPN's website: ir.kpn.com [1]. 
 
            Strategic priorities: Accelerate to grow 
 
KPN has identified three key pillars underpinning its 'Accelerate to grow' 
strategy: 
 
1) Leverage & expand superior network 
 
2) Grow & strengthen customer footprint 
 
3) Simplify & streamline operating model 
 
      With this strategy, KPN will continue its progressive dividend policy, 
covered by Free Cash Flow, and it will grow mass-market service revenues and 
      EBITDA. It will also lead the Dutch digitalization wave to connect the 
            Netherlands to a sustainable future. 
 
            Leverage & expand superior network 
 
   Over the past years, KPN has built an incredibly strong fiber foundation, 
   covering one third of the Netherlands with fiber and adding approximately 
300k homes passed in 2020. In the coming years, KPN will leverage and expand 
  this superior network as it sees attractive returns from fiber investments 
  with increased network penetration, more loyal customers with an increased 
  willingness to pay for quality, and lower maintenance costs. To offer more 
    households and businesses access to this best-in-class network, KPN will 
   accelerate its fiber rollout to approximately 500k homes passed per year, 
       crossing the 50% mark in 2023 and reaching approximately 65% of Dutch 
 households by 2025. KPN's 5G strategy is focused on differentiated services 
            for B2B customers in specific industries. 
 
            Grow & strengthen customer footprint 
 
   Approximately 75% of KPN's revenues and 90% of its adjusted EBITDA AL are 
generated in the 'mass-market' or Consumer, SME, and Wholesale segments. KPN 
          expects to grow mass-market service revenues by end 2021 through a 
strengthened and growing customer footprint. In Consumer, the ambition is to 
grow service revenues by end 2021. KPN will be the preferred digital partner 
      for households through (i) the best digital access with fiber, 5G, and 
          in-home WIFI; (ii) the best digital omni-channel experience with a 
  mobile-first and app-centric customer approach; and (iii) the best digital 
   third-party services through entertainment partnerships. In Business, KPN 
has a clear segmented customer focus for SME, LCE and Tailored Solutions. In 
          SME, KPN expects to stabilize service revenues by end 2021 through 
         finalizing migrations and cross-sell opportunities from the KPN EEN 
     platform. The LCE strategy is fully aligned with its Smart Combinations 
portfolio, but transformation is lagging SME by 1-2 years. For its largest - 
Tailored Solutions - customers KPN offers the full range of B2B services and 
  focuses on sustainable customer relationships and value. In Wholesale, KPN 
  continues its open access policy to offer access to third-party operators. 
            Fiber contributes to continued growth of Wholesale revenues. 
 
            Simplify & streamline operating model 
 
 KPN will further simplify and streamline its operating model to prepare for 
           the next wave of digitalization, which will truly change customer 
 experience, enhances KPN's time-to-market and contributes to a next wave of 
     cost efficiencies. KPN raises its current cost savings program to &euro 
  375-400m and the final year will be embedded in a new cost savings program 
   of at least &euro 250m running from 2021 until 2023. Along with portfolio 
            simplification, digital customer journeys, and IT and network 
  rationalization, KPN is executing on COVID-accelerated cost opportunities; 
        e.g. moving to more remote working and an adjusted office footprint. 
 
            Outlook 
 
      In 2021, KPN expects to invest &euro 450-500m in the accelerated fiber 
    rollout, compared to &euro 270-290m in 2020. As a result, the total 2021 
       Capex envelope is raised to &euro 1.2bn. In the years 2022 & 2023 KPN 
 expects Capex of &euro 1.1-1.2bn, while fiber investments are maintained at 
   an elevated level. Furthermore, KPN expects adjusted EBITDA AL to grow in 
 2021 and reach a level of more than &euro 2,450m in 2023, driven by growing 
   mass-market service revenues and continued cost savings. KPN expects Free 
Cash Flow to be approximately &euro 750m in 2021 and more than &euro 870m in 
2023. Due to a combination of fiscal unity and loss compensation rules, cash 
    taxes are expected to be approximately &euro 50-60m in 2021. In 2022 and 
           beyond, KPN expects cash taxes of approximately &euro 150m due to 
   anticipated new legislation that will limit the annual use of tax losses, 
 but KPN's tax losses will be available indefinitely. Growing Free Cash Flow 
        will support KPN's continued progressive dividend policy and regular 
    dividend per share growth of 3-5% per annum. KPN remains committed to an 
   investment grade credit profile and targets a leverage ratio of less than 
            2.5x. 
 
All related documents can be found on KPN's website: ir.kpn.com [1] 
 
Safe harbor 
 
Alternative performance measures and management estimates 
 
 This financial report contains a number of alternative performance measures 
 (non-GAAP figures) to provide readers with additional financial information 
 that is regularly reviewed by management, such as EBITDA and Free Cash Flow 
    ('FCF'). These non-GAAP figures should not be viewed as a substitute for 
 KPN's GAAP figures and are not uniformly defined by all companies including 
      KPN's peers. Numerical reconciliations are included in KPN's quarterly 
       factsheets and in the Integrated Annual Report 2019. KPN's management 
   considers these non-GAAP figures, combined with GAAP performance measures 
         and in conjunction with each other, most appropriate to measure the 
 performance of the Group and its segments. The non-GAAP figures are used by 
    management for planning, reporting (internal and external) and incentive 
 purposes. KPN's main alternative performance measures are listed below. The 
   figures shown in this financial report are based on continuing operations 
      and were rounded in accordance with standard business principles. As a 
         result, totals indicated may not be equal to the precise sum of the 
            individual figures. 
 
Financial information is based on KPN's interpretation of IFRS as adopted by 
 the European Union as disclosed in the Integrated Annual Report 2019 and do 
            not take into account the impact of future IFRS standards or 

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