James Metcalf

Knowledge Management Software plc provides knowledge management solutions with a combination of software components. Products include: Knowledge Desktop, a personal productivity tool for PC users encompassing search and retrieval of local files and 'Outlook' folders plus escalation to a corporate portal and the World Wide Web; Knowledge Tools, which are management tools for graphical analysis of the knowledge inventory, inquiry archives, and user metrics; Knowledge Expert, which identifies experts in the organization, forwards enquiries to them, and retains helpful information; Knowledge Search, for intelligent search and retrieval of unstructured information; and Knowledge Collaboration, which enables person-person interaction through live chat and discussion groups. The group also provides consultancy and implementation services. It operates predominantly in UK and USA.