John Melvin Thompson

KANA Software, Inc. helps the world's best known brands master the service experience. Its solutions help companies create consistent, knowledgeable conversations with their customers across every channel -- phone, email, chat and web. KANA is a complete solution for mastering the multi-channel service experience spanning the contact center agent desktop, email management, chat management, agent knowledge, and web self-service. KANA is proud to work with companies who have a relentless focus on customer service.