Daniel Burkland

Broadsoft Contact Center LLC provides cloud-based software solutions for contact centers. Its software solutions include Analytics-driven Customer Engagements, a cloud solution that collects and connects complex customer interaction records from disparate contact center systems and provides powerful Software-as-a-Service capabilities for segmenting, profiling, visualizing and analyzing the data and; Global Contact Center Management and Routing, a software-as-a-service offering that creates a single, global queue in the cloud for centralized voice, chat, email, social media, routing, scripting, recording and web call back customer interactions. The firm offers solutions for companies in industries that include retail, communications and media services, consumer financial services, hospitality and travel and business process outsourcers. The company was founded by Prem Uppaluru, Mukesh Sundaram, and Lori Kendall in 2004 and is headquartered in Sunnyvale, CA.

IP Unity, Inc. provided voice and telephony application services. It offered a HMS6000 media/applications server system, volume media processing and carrier class IP telephony services and blended networks. The company was founded in 1999 and was located in Milpitas, CA.