Edelstein Mike

Coach Mike joined WestCap as a Managing Director in 2022 to design and lead a Customer Success Advisory Practice for its portfolio companies.
Mike is an adjunct professor for the University of San Francisco Graduate School of Management and serves as a member of their Customer Success Advisory Board.
Mike also designs and delivers customer success coaching as a virtual instructor for SaaSy Sales Leadership.
Prior to joining WestCap, Mike spent over 20 years building and leading Customer Success teams; from the nascent days of customer success at Thomson Reuters to designing and scaling customer success at an early-stage startup, to helping Salesforce’s largest high-tech strategic enterprise customers transform their business leveraging innovative customer success methodologies, Mike has established himself as a thought leader in the customer success community.